*Update* Please proceed to the following post for more info regarding our new COVID Protocols

Dear Patients,

Gov Inslee released a statement today that places new restrictions on social gatherings and other activities for the next four weeks. We would like to remind everyone to stay safe and healthy throughout this pandemic. You may find more information regarding these new changes at the bottom of the post.

In this new update, dental care will continue to be provided to patients. We want to remind you that we have implemented new rigorous protocols to decrease the risk of transmission in our office. These range from pre-screening all patients, transitioning to a “virtual waiting room”, and implementing new technology in our office. You can find more details on our website.

Please remember that your oral health is an important part of your overall health, and we encourage you to prioritize your wellbeing. We are here to help and please contact us! We wish you well and a happy holidays!



Dear Patients,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example: 

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office. 
  • Upon arrival, all patients will have their temperature taken (no-contact thermometer), wash their hands or use hand sanitizer, perform a pre-procedural mouthrinse, and wear a mask when not actively being seen in the dental chair.
  • We have invested in medical grade air purifiers throughout the office to help clean the air several times throughout the day. These utilize special filters that filter down to 0.1 microns, smaller than the size of coronavirus. 
  • We have invested in intra-oral, aerosol management devices to minimize the amount of aerosols created in our office. 
  • Personal protective equipment (PPE) such as: disposable gowns, ASTM lvl 3 or N95 masks, face shields, and hair covers will be provided for all staff. 
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. We will regularly disinfect common surfaces several times during the day.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. 
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. 

Please note that there will be a $19 dollar fee for the required personal protective equipment and special precautions that must be taken to maintain the safety of our patients and staff. This may or may not be covered by insurance and is in addition to any fees normally associated with your visit. There are a few known insurance companies that will reimburse and we will let you know if your insurance is one of them. If not, we ask that you pay the fee, and if your insurance company does cover this cost, we will credit your account. This will be a one time fee. If you are unwilling to pay this fee please recognize you will not be able to be seen at this time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (425)746-5907 or visit the contact form on our website at www.factoriadentalcare.com/contact-us .

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.


Dr Jason Y Chan, DDS
Dr Raymond K Chan, DDS
Your team at Factoria Dental Care